These are the questions that come up on almost every first phone call. If yours is not here, call (575) 639-3341 and ask it — you will get a straight answer, not a sales pitch.
In-home care in Las Cruces is non-medical help with daily living — bathing, dressing, meals, medication reminders, housekeeping, transportation and companionship — and is different from skilled home health, which is clinical care ordered by a doctor. It is priced by the hour and quoted per family after a free assessment. Personal Touch Home Care accepts private pay and long-term care insurance; it does not bill Medicare or Medicaid. Hourly, overnight, weekend and continuous 24-hour schedules are all available.
Cost depends on how many hours a week you need, whether any of it is overnight or 24-hour, and how much hands-on personal care is involved. Rates are quoted to each family after we understand the situation, because a four-hour companion visit and round-the-clock personal care are not the same service. Call (575) 639-3341 for a straight number.
Home health care is skilled medical care — nursing, wound care, physical therapy — ordered by a physician and usually time-limited after a hospital stay. Home care is non-medical help with daily living: bathing, dressing, meals, housekeeping, companionship, and supervision. Personal Touch Home Care provides home care, not home health care.
Generally no. Medicare covers short-term skilled home health services ordered by a doctor, not ongoing non-medical personal or companion care. Most families pay privately, use long-term care insurance, or use veterans' benefits. Personal Touch Home Care is a private-pay company and does not bill Medicare or Medicaid.
Many long-term care policies do cover non-medical in-home care, but the requirements vary by carrier and by policy year — some require a licensed agency, an elimination period, or a specific level of assistance with daily activities. We accept a number of long-term care plans. Call or text (575) 639-3341 with your carrier name and we will tell you where you stand.
It depends on the schedule you need and current caregiver availability — overnight and 24-hour coverage takes more staffing than a few daytime hours. Call (575) 639-3341 and we will check real availability while you are on the phone instead of promising a timeline we cannot keep.
Yes. Every caregiver clears fingerprint-based criminal history screening through the New Mexico Department of Public Safety and the FBI, in line with the New Mexico Caregivers Criminal History Screening Act, plus TB screening and health clearance before any client contact.
Yes. We staff hourly visits, overnight shifts, and continuous 24-hour care in Las Cruces and the surrounding area, including weekends and holidays. Twenty-four-hour coverage is usually built from multiple caregivers on rotating shifts so nobody is working impaired by fatigue.
Personal Touch Home Care serves Las Cruces, Mesilla, and the surrounding communities of Doña Ana County in southern New Mexico. If you are just outside that area, call anyway — we will tell you honestly whether we can staff it reliably rather than take the case and fail you.
Yes, and it is one of our most common arrangements. Hospice provides nursing, medication, and equipment on a visit schedule. Our caregivers cover the hours in between — comfort care, presence, overnights, and support for the family — working alongside the hospice team, not replacing it.
That is normal, and it is usually about control and embarrassment rather than about you. It often works better to start small — a few hours of companionship, help with the house rather than the body — and let a relationship build before personal care begins. Tell us on the first call and we will plan the approach with you.
Yes. Personal Touch Home Care has bilingual English and Spanish staff and caregivers, and we match language at assignment. Este sitio y nuestro servicio están disponibles en español.
Both. Our caregivers work in private homes, apartments, independent living and assisted living communities, and occasionally as a one-to-one sitter during a hospital or rehab stay when a family wants someone present around the clock.
Two: private pay and long-term care insurance. Private pay means you pay us directly for the hours of care, with no insurance approvals to wait on and no third party deciding what your loved one is allowed to have. If your loved one holds a long-term care policy, it may cover in-home care like ours — we accept a number of plans, though not every carrier and not every policy. Personal Touch Home Care does not bill Medicare or Medicaid. See both ways to pay.
No. The first visit is free and there is no obligation to hire us afterward. We come to the home, to a rehabilitation or nursing facility, or to the hospital before a discharge, walk through what daily life actually requires, and give you a straight opinion on the hours and the kind of caregiver that would fit. If you decide to go a different direction, or to wait, that is fine — you can always call back later. See what happens at the assessment.
Call and ask it. Whoever answers has been doing this a long time and will tell you the truth, even when the answer is that you need someone other than us.
