The useful version of this answer includes the limits. An agency that says yes to everything is telling you something about how it operates.
Personal Touch Home Care in Las Cruces provides non-medical personal care, meal preparation, light housekeeping and laundry, errands and grocery shopping, transportation to appointments, medication reminders, mobility and transfer assistance, companionship, respite for family caregivers and non-medical hospice support, available hourly, overnight, weekends or around the clock.
Personal care (bathing, dressing, grooming, toileting), meal preparation, light housekeeping and laundry, errands and grocery shopping, transportation to appointments, medication reminders, mobility and transfer assistance, companionship, and respite so a family caregiver can rest. Overnight, weekend and 24-hour coverage are scheduling options across all of it.
No. Light housekeeping means keeping the person's own space safe and livable — their dishes, their laundry, their bathroom, clear walkways. It is not deep cleaning, carpets, windows or cleaning up after other members of the household. If a home has got badly behind, we have a separate emergency sanitation and cleanup service for exactly that.
Yes. A great deal of our work involves memory loss, and it shapes how we staff: the same small group of caregivers wherever possible, because a new face can restart the confusion every visit. Tell us on the first call what the behaviour actually looks like, including the nights, so we plan for the real situation rather than a general description.
Small things that keep the household running — feeding a cat, letting a dog out — are usually not a problem where they are part of the person's daily routine. Say so at the assessment so it goes into the plan rather than becoming an awkward request later.
No nursing, wound care, injections, IVs, catheters or feeding tubes. No physical therapy. No deciding medications. No heavy lifting that is unsafe for one person, no ladders, no yard work. And we will not take a case we cannot staff properly — if we cannot cover the hours you need, we will say so rather than promising and cancelling.
Personal Touch Home Care provides non-medical in-home care. Our caregivers assist with daily living, safety and companionship. They do not provide nursing, wound care, injections, physical therapy or any service requiring a licensed clinician. If that is what is needed, it is a home health agency, and we will tell you so.
Call and describe what is happening at home. We will tell you what we can do, what we cannot, and what it would take.
