This is the part families almost never say out loud on the first call, and it is very often the real reason they are calling. It is also the single most common reason someone ends up in a facility who did not need to be. It is manageable at home.
Yes. Toileting and incontinence care is non-medical help with getting to the bathroom safely, managing incontinence products, changing soiled clothing and bedding, cleaning up afterwards, and protecting the skin. In Las Cruces, Personal Touch Home Care provides it on a schedule or as part of overnight and 24-hour shifts, so incontinence does not become the reason someone has to leave their home.
Families call us about meals, or company, or help around the house. Then twenty minutes in, someone says the real thing quietly: there have been accidents, the laundry never stops, and nobody knows how to talk to Dad about it.
Say it first if you can. It is the most ordinary thing we deal with, it is not shocking to us, and it changes what we recommend. An agency that is surprised by incontinence is an agency that has not been doing this long.
It also matters because incontinence, left unmanaged, is what turns into a skin breakdown, an infection, a hospital stay, and then a facility. Handled properly and on a schedule, it is just part of the day.
On a schedule, and through the night if needed:
It gets handled the way you would handle it for someone you loved. No sighing, no narration, nothing that makes an adult feel like a problem being processed.
Most accidents are predictable. Timed trips prevent far more than they clean up, and prevention is what protects both the skin and the person's confidence.
Prolonged dampness leads to breakdown, and breakdown leads to a wound that needs a clinician. Careful cleaning and barrier cream is the highest-value thing in this whole list.
Incontinence is one of the top reasons families give up and move someone into a facility. Very often it is the only reason, and it is solvable.
Families normally buy their own so the brand and fit stay consistent, and we tell you which sizes and types are actually working. We can pick them up as part of an errand run.
Yes, and overnight is often when it matters most. An awake overnight caregiver can do timed trips through the night, which prevents most accidents rather than cleaning up after them.
No. Assisting with toileting, changing, cleaning and applying barrier cream is non-medical personal care. Catheter care, wound care and anything requiring a licensed clinician is home health, which is a different kind of agency.
We also provide emergency sanitation and cleanup as a separate service — deep cleaning, disinfection and odour control, handled discreetly. Families sometimes need that once before regular care can even start.
Personal Touch Home Care provides non-medical in-home care. Our caregivers assist with daily living, safety and companionship. They do not provide nursing, wound care, injections, physical therapy or any service requiring a licensed clinician. If that is what is needed, it is a home health agency, and we will tell you so.
Call and describe what is happening at home. We will tell you what we can do, what we cannot, and what it would take.
