You're not hiring an agency — you're letting someone into your loved one's life. That's why we screen, train, and choose every caregiver the way we'd choose one for our own mother.
Every caregiver clears a fingerprint-based criminal history screening through the New Mexico Department of Public Safety and the FBI, in line with the New Mexico Caregivers Criminal History Screening Act. We re-screen whenever the law requires it.
Formal training comes before placement: client safety, transfers and mobility, infection control, personal care and dignity, nutrition, and recognizing an emergency — plus client-specific orientation before anyone steps into your home.
Our caregivers are not learning on your family. Most have been doing this work for ten to fifteen years — they have seen dementia, recovery from a fall, end of life, and the ordinary good day.
TB screening and general health clearance are required before client contact and kept current — a basic protection for older adults, who carry the most risk.
Current CPR and first aid certification, so the first minutes of an emergency belong to someone who knows exactly what to do.
Training doesn't end at hire. Every caregiver completes documented in-service hours each year — dementia care, fall prevention, medication safety, and communicating with families under stress.
Most families don't know what to ask. Here it is — so you can ask us the hard questions, and ask them of any other agency you're considering.
An honest note: Personal Touch Home Care serves private clients, not Medicare or Medicaid, and private-pay agencies in New Mexico are not held to the same state-mandated training-hour minimums. We hold to them anyway. We think the family paying out of pocket deserves exactly the same standard — not a lesser one.
We didn't pick who to feature. These are the caregivers our clients named themselves, in the letters they wrote us.
Named in two separate client letters. One family credits her with help through medications, showers, and meals; another says simply that Gabby “does a wonderful job.”
Remembered in a client's letter for the things that appear on no care plan — sitting down to talk, and making a long day feel shorter.
One client wrote in to say the work gets done “quickly and correctly, with friendly people” — and named Efren while saying it.
If you have experience, patience, and a heart for this work, we'd like to meet you. Complete the application online, or download the printable PDF.
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